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It is important to us that your shopping experience with Steel Submission is memorable and stress free, which is why we always go the extra mile to help you out and meet your needs. We are happy to handcraft a bespoke product you require for your pleasure, therefore if the exact size or design is not listed on our website or in the drop down menu, please message us with the specific details to discuss further.  

Returns

If for any reason you are not happy with your order, please email us on info@steel-submission.com to discuss any of your concerns you may have, and we will make the necessary arrangements. Unfortunately, we do not accept returns of any customised products, unless your order has been fabricated incorrectly, has obvious defects or arrived damaged. We do accept returns on all of our accessories. Returns of accessories must include order number and be made within 14 days of date of receipt unless otherwise approved by Steel Submission. The cost of shipping is not refundable and return shipments are the responsibility of the customer. Unless your order has been fabricated incorrectly, has obvious defects or arrived damaged. You will be responsible for the returned products until they reach us. Please do not return items without contacting us first as this does not guarantee a refund.

Cancellations

Cancellations to order with a refund can be made up to 7 days from your original purchase date. Cancellations after 7 days will be charged for the cost of materials, labour and restocking. The amount charged will depend on how far in fabrication process your order had gone. If you wish to cancel your order, please send us an email to info@steel-submission.com and we will try to assist you as much as we can. Although, please be aware, that there may be occasions when we may not be able to cancel customised orders.

Faulty and Damaged Items

All our items are handmade to order, then thoroughly checked and carefully wrapped before dispatch to ensure they reach you in perfect condition. In the unlikely event that item has been handcrafted incorrectly, has obvious defects or arrived damaged, we will offer to replace the item free of charge with the best possible lead time. Any damages or defects must be reported to us within a period of 7 days following delivery and pictures of the damaged item and damaged packaging to prove it might be required. We also ask that all items must be returned in the original packaging to prevent further damage during its return journey back to us.

At Steel Submission, we use traditional craftsmanship to hand-make each item to the highest quality possible, so please be mindful that your products are made specifically for you when you place your order. Beautiful things take time to create – but we promise you it is worth it! Once dispatched you will receive your order within 3-5 days. This only applies to mainland UK. Please be aware that delivery to Northern Ireland and Channel Island locations might take a little longer. We are very proud that all our products are handcrafted in England and love to see them traveling far and wide across the world. We know you will love your purchase and have many years of happy use!